Refund policy

Return & Refund Policy

Store Name: Jooty
Email: jootysport@gmail.com

At Jooty, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns under the following conditions:

  • The return request must be submitted within 7 days of receiving the order.

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned with all original packaging, tags, and accessories (if any).

To request a return, please contact us at jootysport@gmail.com with your order number and reason for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged items

  • Items returned after the allowed return period

  • Items without original packaging or tags

  • Sale or discounted items (unless defective)

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to the original payment method.

  • Refund processing time may take 5–10 business days, depending on your payment provider.

Shipping fees are non-refundable, unless the return is due to a defect or our error.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at jootysport@gmail.com within 48 hours of receiving the item.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include clear photos of the issue. We will resolve the matter as quickly as possible.

7. Changes to This Policy

Jooty reserves the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page and will take effect immediately.

8. Contact Us

For any questions regarding returns or refunds, please contact us at:
📧 jootysport@gmail.com